MyCenturaHealth FAQ page! Here, we’ve put together some helpful answers to the questions that a lot of people ask about MyCenturaHealth. Whether you’re new to the site or just need some quick help, you’ll find simple, clear answers right here. From signing up and looking at your health records to booking appointments and paying bills, we’ve covered everything to make things easy for you. So, let’s get started and find the answers you need!
Account Setup and Access:
An online patient portal for accessing healthcare information and services provided by Centura Health.
Register online on the MyCenturaHealth website or app, using your personal details and email.
Click the “Forgot Password” link on the login page and follow the instructions.
Yes, it’s available as an app on both iOS and Android devices.
Yes, with proper authorization and setting up family access.
Medical Records and Test Results:
Yes, you can view and download your medical records.
Yes, test results are available on the portal once processed.
Navigate to the medical records section and follow the instructions to download.
Appointments and Communication:
Yes, you can schedule, view, and manage appointments.
Yes, you can send messages to your healthcare team.
No specific limit, but it depends on availability and medical necessity.
Billing and Payments:
The portal is free, but healthcare services accessed through it may have costs.
Yes, you can view and pay your bills online.
Technical and Support
Contact support through the help link on the website or in the app.
It uses standard healthcare industry security protocols to protect data.
Report issues to customer support or try troubleshooting steps like refreshing the page or clearing browser cache.
Edit your profile settings in the account section.
Prescription Management:
Yes, you can request prescription refills.
International Access:
Access it via the internet, but note that some features might be restricted based on location.
Account Deactivation:
Contact customer support for assistance with account deactivation.
We hope you found the answers you were looking for and feel more comfortable using the portal. Remember, MyCenturaHealth is here to make managing your healthcare simpler and more accessible. If you have any more questions or need further assistance, don’t hesitate to reach out to the MyCenturaHealth support team.