Frequently Asked Questions

MyCenturaHealth FAQ page! Here, we’ve put together some helpful answers to the questions that a lot of people ask about MyCenturaHealth. Whether you’re new to the site or just need some quick help, you’ll find simple, clear answers right here. From signing up and looking at your health records to booking appointments and paying bills, we’ve covered everything to make things easy for you. So, let’s get started and find the answers you need!

Mycenturahealth Frequently Asked Questions

Account Setup and Access:

What is MyCenturaHealth?

An online patient portal for accessing healthcare information and services provided by Centura Health.

How do I sign up for MyCenturaHealth?

Register online on the MyCenturaHealth website or app, using your personal details and email.

How do I reset my MyCenturaHealth password?

Click the “Forgot Password” link on the login page and follow the instructions.

Is MyCenturaHealth available as a mobile app?

Yes, it’s available as an app on both iOS and Android devices.

Can family members access my MyCenturaHealth account?

Yes, with proper authorization and setting up family access.

Medical Records and Test Results:

Can I access my medical records through MyCenturaHealth?

Yes, you can view and download your medical records.

Can I view my test results on MyCenturaHealth?

Yes, test results are available on the portal once processed.

How do I download my medical records from MyCenturaHealth?

Navigate to the medical records section and follow the instructions to download.

Appointments and Communication:

Can I schedule appointments through MyCenturaHealth?

Yes, you can schedule, view, and manage appointments.

Can I communicate with my doctor through MyCenturaHealth?

Yes, you can send messages to your healthcare team.

Is there a limit to how many appointments I can schedule on MyCenturaHealth?

No specific limit, but it depends on availability and medical necessity.

Billing and Payments:

Is MyCenturaHealth free to use?

The portal is free, but healthcare services accessed through it may have costs.

Can I pay my medical bills through MyCenturaHealth?

Yes, you can view and pay your bills online.

Technical and Support

How do I contact customer support for MyCenturaHealth?

Contact support through the help link on the website or in the app.

How secure is MyCenturaHealth?

It uses standard healthcare industry security protocols to protect data.

What should I do if I encounter errors on MyCenturaHealth?

Report issues to customer support or try troubleshooting steps like refreshing the page or clearing browser cache.

How do I update my personal information on MyCenturaHealth?

Edit your profile settings in the account section.

Prescription Management:

Are prescription refills possible via MyCenturaHealth?

Yes, you can request prescription refills.

International Access:

How do I access MyCenturaHealth from outside the USA?

Access it via the internet, but note that some features might be restricted based on location.

Account Deactivation:

How do I deactivate my MyCenturaHealth account?

Contact customer support for assistance with account deactivation.

We hope you found the answers you were looking for and feel more comfortable using the portal. Remember, MyCenturaHealth is here to make managing your healthcare simpler and more accessible. If you have any more questions or need further assistance, don’t hesitate to reach out to the MyCenturaHealth support team.